Responsible Gambling at Star City
At Star City, we are committed to providing a safe and enjoyable entertainment experience for all our guests. We believe that gambling should remain a fun leisure activity and never become a source of harm. Our responsible gambling program is designed to support our guests in making informed decisions about their play.
Our Commitment
Star City takes responsible gambling seriously and has implemented a range of measures to promote a safe gaming environment. We work closely with relevant regulatory bodies and support organisations to ensure our practices meet the highest standards of care.
Tips for Responsible Gambling
- Set a budget before you start playing and stick to it
- Set a time limit for your gambling sessions
- Never chase your losses
- Take regular breaks during play
- Avoid gambling when you are upset, stressed, or under the influence of alcohol
- Treat gambling as entertainment, not as a way to make money
- Balance gambling with other leisure activities
- Never borrow money to gamble
Recognising Problem Gambling
It is important to be aware of the warning signs that gambling may be becoming a problem. Consider seeking help if you experience any of the following:
- Spending more money or time on gambling than you can afford
- Difficulty controlling or stopping your gambling
- Feeling anxious, worried, or guilty about your gambling
- Neglecting work, family, or personal responsibilities due to gambling
- Lying to others about your gambling habits
- Borrowing money or selling possessions to fund gambling
- Experiencing relationship difficulties because of gambling
Support and Assistance
Star City offers several tools and resources to help guests manage their gambling activity.
Self-Exclusion Program
Guests who feel they need a break from gambling can voluntarily exclude themselves from the casino for a chosen period. Our team can guide you through the self-exclusion process confidentially and respectfully.
Get Your Bonus Now!Pre-Commitment Options
We encourage guests to set personal limits on their time and spending before they begin playing. Our staff are available to provide information about pre-commitment tools.
Trained Staff
Our team members are trained to identify signs of problem gambling and to offer assistance in a discreet and compassionate manner. Please do not hesitate to speak with any staff member if you need support.
Helpful Resources
| Organisation | Contact |
|---|---|
| Gambling Help | 1800 858 858 (available 24/7) |
| Lifeline | 13 11 14 |
| Beyond Blue | 1300 22 4636 |
Play Responsibly
Gambling is meant to be an enjoyable experience. If it stops being fun, it is time to stop. Star City is here to ensure that every guest can enjoy their visit in a safe and supportive environment. Please gamble responsibly and reach out for help whenever you need it.